Refund Policy

Thank you for subscribing to the services offered by Vewmet Digital Life Private Limited. We are committed to ensuring the satisfaction of our customers and understand that there may be instances where you need to request a refund. This Refund Policy outlines the conditions under which refunds may be granted, the process for requesting a refund, and other important information regarding our refund practices.

Scope: This policy applies to all subscription-based services provided by Vewmet, including but not limited to Vewmet Pages, Vewmet Calls, and Vewmet Communities. It covers subscriptions processed through our designated payment gateways, Stripe and Razorpay.

Conditions for Refund

  • subscription Cancellation: Subscribers may cancel their subscriptions at any time. However, Vewmet provides refunds only under specific conditions, which are detailed.
  • If your subscription began with a trial period and you cancel within this period, you are not eligible for a refund as no charges have been made to your account.
  • Billing Errors of purchase.The time it takes for the refund to appear in your account may vary depending on the payment provider b If you believe you have been billed in error, please contact us immediately to address the issue.

    • Compensation Policy for Service Disruptions

    We understand the importance of continuous service availability for our clients. In the unlikely event of a service disruption, we are committed to fairness and transparency in addressing any inconvenience caused to our clients and users.

    1. Notification of Disruption: In the event of a service disruption, affected users will be notified promptly via email. This notification will include details about the nature of the disruption, the services impacted, and the estimated resolution time.
    2. Compensation for Service Disruptions: We offer compensation for the duration of the service disruption in the form of credits. These credits can be used towards future payments for our services. The compensation will be calculated based on the actual duration of the disruption and will be credited to your account within a specified period following the resolution of the issue.
    3. Claiming Compensation: To claim compensation, affected users must submit a claim within 24 hours of the service being restored. Claims can be made through our customer support portal or by contacting our support team directly via email (support@vewmet.com). Upon submitting a claim, please provide your account details and the time period during which you experienced the disruption. Our team will review the claim and process your compensation as swiftly as possible.
    4. Terms and Conditions: Compensation in the form of credits is solely intended to address service disruptions and cannot be exchanged for cash or other forms of reimbursement. This compensation policy applies to service disruptions that are within our control and does not cover issues arising from circumstances beyond our reasonable control, including, but not limited to, natural disasters, acts of terrorism, and third-party service failures. We reserve the right to modify or amend this compensation policy at any time. However, any changes will be communicated through our website and via email to all our subscribers.

    Refund Request Process

    At Vewmet, we strive to make our refund process as straightforward as possible. If you believe you are eligible for a refund based on the conditions outlined in our Refund Policy Overview, please follow the steps below to submit a refund request.

    1. Contact Customer Support: Initiate your refund request by contacting our customer support team via email at support@vewmet.com. Please include your account information, subscription details, and a brief explanation of the reason for your refund request.
    2. Review by Our Team: Upon receiving your refund request, our team will review your case based on the subscription history, usage of the service, and the conditions outlined in our refund policy. This review process typically takes 5-7 business days.
    3. Communication of Decision: After our review, we will communicate our decision regarding your refund request via email. If your refund is approved, we will initiate the refund process promptly.
    4. Refund Processing: Refunds are processed back to the original payment method used at the time of purchase. The time it takes for the refund to appear in your account may vary depending on the payment provider but typically takes 5-10 business days.

    We reserve the right to decline any refund request that does not meet our policy conditions. In cases where a refund is not possible, we may offer alternative solutions, such as service credits or extensions.

    For subscriptions processed through Stripe or Razorpay, any disputes or concerns regarding charges must also be addressed directly with these payment processors, in accordance with their terms and policies.

    Exceptions to the Refund Policy

    While Vewmet is committed to customer satisfaction, there are certain scenarios where refunds cannot be issued. Understanding these exceptions helps ensure transparency and fairness in our refund process. The following are specific cases where refund requests may be denied:

    • Non-Usage of Services: Refunds will not be issued based on non-usage of our services without prior cancellation. It is the subscriber's responsibility to utilize the services they have subscribed to.
    • Partial Use: We do not offer refunds for any subscription period that has been partially used. For example, if you cancel your subscription halfway through the billing cycle, we cannot offer a refund for the second half of the period.
    • Delay in Cancellation: Subscribers must cancel their subscriptions before the renewal date to avoid being charged for the next billing cycle. Refunds will not be issued for delays in subscription cancellation.
    • Third-Party Issues: Issues related to third-party services or products that are not directly controlled by Vewmet are not eligible for refunds from us. This includes, but is not limited to, issues with internet service providers or hardware compatibility.
    • Special Offers and Promotions: Subscriptions purchased during special offers or promotions may be subject to different refund terms, as specified at the time of the offer.

    This list is not exhaustive, and Vewmet reserves the right to refuse a refund request under circumstances not listed above if the request does not comply with our terms of service or if it is found to be fraudulent.

    Contact Information for Refund Requests

    If you have any questions about our refund policy, or if you wish to submit a refund request or inquire about an existing request, please get in touch with us using the details provided below. Our dedicated customer support team is here to assist you with your needs and ensure a satisfactory resolution to your concerns.

    Email: For the fastest response, please email us at support@vewmet.com. Include your account information, contact details, and a detailed description of your request or issue for prompt assistance.

    We aim to respond to all inquiries within 5-7 business days. Please include as much detail as possible in your communication to enable us to provide the most accurate and helpful response.